Testimonials

My overall experience with Crown was AWESOME! They had no areas to improve – they are great!

–William G. from Massillon

You did a great job working with us and our insurance company. Our installer, Billy was amazing. He was so friendly, clean, worked hard and stayed late to make sure the job was complete.

–Whitehouse Behavioral Health from Canton

Shawn was excellent and not pushy at all. He offered what I needed and made great suggestions. He listened to my concerns and sold me the right furnace for my needs. In addition, the Aeroseal crew (Ben and Tre) were great. We noticed a difference that very night. The furnace installation crew was excellent as well. They took time to explain and answer all my questions, and I enjoyed talking to them and felt comfortable with them in my home. Overall, I am very satisfied with my service and the knowledge of all the technicians.

–Trina K. from Massillon

Shaun took his time & helped me make the right decision. The installation guys were very polite & fast. Very thorough. Everything worked out well!

–Tony Sutton from Stow

I chose Crown because I was given a great quote, and Sean was very knowledgeable. The install team worked very hard and were on-time. Our furnace install looks great and they did an excellent job!

–Steve B. from Stow

The installation crew were very polite and mannerly. They did a very nice job. I am very pleased.

–Sheila Beihler from Ohio

The Crown installation team went above and beyond to be sure everything was done correctly. I have always had excellent service techs and would recommend them to anyone.

–Ron G. from Massillon

We chose Crown because you are reputable and local. The installation team was very friendly and personable.

–Richard P. from Canton

We were very satisfied and have a lot of trust with your company. The Comfort Consultant was not high-pressured and didn’t try to sell us products we didn’t need. He recommended a smaller unit for the size of our garage. The installation crew was nice and professional.

–Richard and Linda Rosia from Canal Fulton

Caylen, our Comfort Consultant, was very knowledgeable, professional, and made sure all of our questions were answered before leaving. You couldn’t even tell the installation crew was here other than the new heating unit.

Crown provided a low-pressure experience that I loved. Their follow-up was tremendous and they treated my home with respect.

–Rex Daniels from Canal Fulton

Russ and Ben went above and beyond and brought it home with their excellent work. They were courteous, efficient, friendly and did a great job installing. They used tarps for carpeted areas and cleaned up after they were finished. This was a significant purchase, and the process was made easier due to Shaun’s explanation and involvement. I will definitely recommend Crown.

–Paul M. from Akron

Fantastic Job!

–Patsy Williams from Ohio

The Advisor, Caylen Root, was just a super guy working with us. The Installation crew, Bob, Russ, and Terry were just a great bunch of guys coming in and getting the job done quickly, efficiently, and enjoying themselves while working. (very rare to see)

–Patrick Lenhart from Ohio

The crew was on-time and did good work. They helped put items moved back in place and were very thorough. Everyone at Crown was polite, respectful and informative.

–Pamela and Thomas M. from Stow

The service tech was very nice and did a great job. I am very happy that Crown seemed willing to go above and beyond to not only repair the issue, but take preventative measures to make sure it doesn’t happen again.

–Nina Town from Ohio

Donny was excellent. He was very professional and personable. He went above and beyond his job today when he wiped the water heater next to our furnace and he changed our air filter while he was here and took the used filter with him rather than leaving it for us to dispose of. I am very satisfied with the service we received today!

–Mary Ann Brubach from Akron

Donny was excellent. He was very professional and personable. He went above and beyond his job today when he wiped the water heater next to our furnace and he changed our air filter while he was here and took the used filter with him rather than leaving it for us to dispose of. I am very satisfied with the service we received today!

–Mary Ann Brubach from Ohio

Crown was excellent across all areas! They provided great service and repair for us in the past and were very careful to protect our walls and flooring. We would definitely recommend Crown to our friends and family.

–Mark W. from Uniontown

Crown did our furnace and have always been available for our air issues. We have no complaints, and the installation crew of Ryan and Devon were respectful of us and our home.

–Mark and Eileen M. from Uniontown

Crown has serviced my AC and furnace for 12 years. They have never been late, always been kind and courteous and the service is exceptional. Damon and David are wonderful and I highly recommend Crown to anyone! Thank you for 12 years of great service.

–Maggie Harris from Akron

Crown has serviced my AC and furnace for 12 years. They have never been late, always been kind and courteous and the service is exceptional. Damon and David are wonderful and I highly recommend Crown to anyone! Thank you for 12 years of great service.

–Maggie Harris from Ohio

Shaun didn’t try to push the most expensive option, which is good! He explained the options and let me decide. The installer was very polite and considerate. He took time to explain what he was doing and gave me options on several possible ways of doing things.

–Larry R. from Uniontown

We chose Crown because of its good reputation, and not everyone sells Carrier products, and I know that was what I wanted plus it was what our church has. The installation crew was very pleasant and very friendly. I have already recommended friends and family to Crown!

–Larry L. from Canton

Shawn, Chad and Tyler did a great job! We are very pleased with the installation and have used Crown for many years.

–Kevin S. from Canton

We have used Crown for servicing every year and have been very pleased. Once it came time to install new units, we knew we wanted to have Crown do the work. Dylan, Ryan and Dave did a great job!

–Judy H. from Massillon

The staff was professional and quick. Ryan and Ben were outstanding and we will use Crown from here on out!

–Jim S. from Akron

We heard about Crown through a Radio ad and would recommend them to anyone. The installation crew did a great job, and we really couldn’t name anything for Crown to improve on. ALL of your employees and staff were great!

–Gary M. from North Canton

Everyone was very helpful and knowledgeable. Shawn was also very helpful through all of this. He set up a solution package that fit in our budget. The team was very careful with all of our personal items and did a great job cleaning up after the work.

–Gary Cutshall from Massillon

Shawn provided excellent service and Crown is a trustworthy company. Donny & Phil were a great team, thanks for the quick install!

–Eva from North Canton

Bill was very professional in his sales presentation and thorough as well. Bob, Russ, And Walt were very attentive to every detail during the installation. Thank you!

–Ernie Pouttu from Ohio

All three installers were gentlemen and respectful of our home. Shawn McCaslin, our Comfort Consultant, listened to our needs and then built our heating and cooling around what we needed.

–Donald Schenck from Hartville

Our experience with Shaun McCaslin was the greatest as was all the installers. What a Great Job! Very Professional!

–Donald Hons from Ohio

We have been using Crown for years and you have done an outstanding job! Caylen sold us the furnace and A/C and we were very happy with him. Would recommend to anyone!

–Donald F. from Canton

I was very happy with the office staff and Shawn, my Comfort Consultant, did a wonderful job and was very nice. Crown did an excellent job.

–Dennis J. from Canton

I have used Crown to check my heating and air for 23 years. There was no question who I’d use when buying and new furnace and water heater. The people installing the equipment were great. They explained everything and did a great job. The salesperson, Caylen Root, was also one of the best I have ever encountered. He has done more for me than I had expected. Great job of all people!

–Dale Mcdougal from Ohio

The team for my furnace installation today were all wonderful. They took care of my house like it was their own. Crown installed my air conditioning two years ago. I’ve had no problem with it. I love working with the Crown staff and will definitely call again if needed.

–Cheryl Lepkowski from Ohio

Ryan and Dave did a great job! We have been using Crown for years.

–Cheryl and Doug R. from Massillon

Kuddos! To all (from my first phone call to the truck pulling out of my drive) It was a delight to have everyone courteous, respectful, and fun. It will be my pleasure to recommend this company to any and everyone who needs repairs of a new system. Shaun was GREAT! Bob was Respectful and Polite. Drew and Russ were wonderful! It was fun to have them for lunch. They worked so steady, they almost forgot to stop and have lunch. Thank you for taking care of my need for the new heating system.

–Carol Popovich from Ohio

Russ & Nate went the extra mile to install our system!! Great Job!! Russ was very knowledgeable! Our neighbor, Larry, a retired aeronautical engineer is very impressed with the system & installation! Good job! You’ve impressed a rocket scientist!

–Bill, Emil, & Connie Bueno from East Sparta

Crown worked at a very steady pace and I was amazed at the amount of work that was accomplished on one day. My wife and I are very pleased with our new Lennox system.

–Bill Oles from Green

Crown worked at a very steady pace and I was amazed at the amount of work that was accomplished on one day. My wife and I are very pleased with our new Lennox system.

–Bill Oles from Ohio

We chose Crown Heating & Cooling because of the confidence and knowledge shown by the consultants.

–Bill B. from Louisville

The Crown Group has provided service for us for the past 17 years. They are a company we can trust for excellent service. The Comfort Consultants took the time to explain all options and did not pressure us.

–Beth P. from Massillon

I had a good experience with them. They are excellent. They did a very good job. We asked them to do something as far as running the air conditioning line out to the outdoor compressor. Some people told us they could not do certain things and Crown just did it. It has worked fine. The price was reasonable. I had a couple instances where I had problems with the furnace or air conditioning and it has been warranted. They have been very prompt and done a good job so far. Their support is good.

–Angie’s List Customer from Ohio

It was a pleasure having the work done by Crown. The team were delightful to work with and did a great job. We chose Crown because they are the best!

–Alma S. from North Canton

My better half is a Customer Service Rep. at Lowes, and she will advise people of the excellent service we received from Crown. The Comfort Consultants were very professional and respectful, and the installation team was very attentive and left our home spotless after the install.

–Albert R. from Canton