We have the annual maintenance package offered by Crown Heating and Cooling and thus far, its been a great investment. The technician, Ralph, that came out for our fall servicing was very personable and knowledgeable. He was timely with the arrival and efficient during the visit.
14:35 12 Sep 17
We are very happy with our service contract. Dave explained everything to us and offered ideas for our humidifier. He was courteous and had a clean work ethic. We have also used this company for repairs. If you have the service contract there are additional discounts for repairs. John and Gwen
15:24 12 Sep 17
Crown has been my HVAC company of choice. I've tried others. I always come back. I'll never try another because they always make sure the job is done right. If not then they will make it right.
17:00 13 Sep 17
Excellent, honest service. Had our furnace checked for winter, it is older, but still working fine. They are prompt and always professional and polite.
01:38 13 Oct 17
A VERY Positive experience. Technician DONNY L SMITH was right on time, did a very thorough job, offering to answer questions I had. Donny is a real pro, and I hope he can continue to provide check-ups and service for my heating and cooling account. While I'm at it, let me also compliment all the ladies in the office who call and set up the appointments with me. They are always pleasant and helpful. Kudos to Grown Group Ohio!
14:31 04 Oct 17
Donny came out to the house on time (actually 2 min early) and did a thorough walk through of our heating and cooling system. He periodically gave me updates throughout the entire process. There was one small part that needed replaced on our outside unit. Thankfully, he had that part in the van, so he was able to replace it the same day. Thanks Crown! Well done!
18:04 06 Oct 17
Top notch technician performed our scheduled maintenance today. Phil T. worked effectively, efficiently, and professionally on our furnace. As new "snowbirds" we want to do all we can to make sure the pipes don't freeze. Phil certainly gave us that peace of mind. He also went the extra mile to answer my questions about our hot water heater and Aprilaire humidifier. Thanks for the excellent work!
14:17 03 Oct 17
I think they’re great! I’ve used them for 20+ years and have never had a bad experience! Bought my furnace and air conditioner from them also! They were wonderful. Highly recommend them and Phil Thompson as the technician to ask for! He’s the best!
11:20 28 Sep 17
I have had the Crown group for several years now and the service is outstanding. I have purchased the preventive maintenance program so that i can avoid emergency HVAC situations and the service reps are on time, polite, knowledgeable. For routine maintenance, they arrive at a specific scheduled time and for other service issues, not only do I receive a reminder call the day before they are scheduled, i also receive a call when they are on their way. Additionally, when you call the service line, you talk to a LIVE, polite and helpful person
22:52 13 Dec 17
I was pleased with all parts of my experience with Crown Group Ohio.The ladies that I spoke with on the phone were pleasant and helpful.The service technician was knowledgeable, obviously experienced, pleasant, explained what he found, gave me costs of each step along the way, was always mindful to cover his shoes when walking in through the house, left the work area neat and clean, left all spent parts, was polite and neat in appearance. Service was delivered within the time frame promised.I called Crown because my neighbor Charles Miller had used them and was pleased with their service. I would most definitely recommend their service considering this experience.
20:04 12 Dec 17
Tim from Crown stopped by early in the scheduled "window" for our semi-annual equipment check. He pointed out some additional programming with our thermostat that we had not seen before and checked our system. He quickly and efficiently addressed a small leak we found prior to his visit. Very helpful, very professional. Exactly what we hoped for.
18:01 18 Dec 17
The Crown Service Technicians are always prompt, courteous and professional. It is important for me to trust those who perform service work for me and my family and Crown is certainly worthy of that trust. I am the treasurer of my Church and have had them install furnaces at the Church Parsonage and the Church sanctuary. I was so impressed with Crown that I purchased a service contract for my home heating and cooling!
19:39 07 Dec 17
We have had Crown Heating and Cooling service our HVAC for the past 12 years. The service technicians are knowledgeable and very courteous. The yearly service contract works well with our budget. This also keeps our equipment running during those cold winter nights and hot summer days without interruption. We would highly recommend Crown Heating and Cooling.